Optical Assistant Course; Teaching and promoting success for the new wearer: 
"Lens application and removal – the ins and outs" 

  4 June 2018, Birmingham / 10 June 2018, London 

BCLA is building on the success of the Optical Assistant courses which ran successfully in 2015, providing support to business owners to extend their staff’s knowledge with the aim of helping them to retain and grow their contact lens wearers’ base. Recognising the important role that front line staff play in successful contact lens practice, BCLA are delighted to be once again teaming up with optometrist and staff development consultant, Sarah Morgan, to host two one-day courses for optical assistants.

The Optical Assistant Courses will run alongside the BCLA UK event as a separate track. This course is bookable separately to the main event and spaces are limited, with advance booking recommended. The first Optical Assistant Course is being held at Conference Aston at Aston University, Birmingham on Monday 10 June 2018 and the second event at The IET Savoy Place, London on Sunday 10 June 2018.


Are you concerned about using up yet more chair time with teaching new wearers how to apply and remove and care for their lenses? This role is ideally suited to conscientious front-of-house staff and also elevates their role in the practice with contact lens wearers. Experience with new wearers makes staff more able to engage in questions about contact lenses when the practitioner is holed up in the consulting room. 

i. Different lens types; spheres, torics, multifocals, materials and more
ii. Solutions – and how to use them 
iii. How to apply and remove soft and rigid contact lenses
iv. Aftercare and why it’s necessary 
v. How to ensure success for children (and parents!) with A&R

The course is suitable for any member of staff – especially those wanting to further their knowledge and expertise in contact lenses, and to develop their skills for instructing patients on how to wear and care for their lenses. 

Sarah Morgan is an optometrist and staff development consultant. Her first role in optometric practice was working as an optical assistant which fueled her passion for developing the knowledge and skills of front of house staff. At the University of Manchester she is involved in undergraduate teaching across all three years of the optometry programme and holds the post of Vision Sciences Fellow.

As an expert in effective patient communication, she has trained hundreds of staff in her tailored interactive seminars for front-line staff, dispensing opticians, optometrists and colleagues from industry. She is author of the book, ‘The Complete Optometric Assistant’. She lectures both in the UK and Europe, North America, South Africa, Asia, Australia and New Zealand. Sarah is a Fellow of the American Academy of Optometry and is a Fellow, past Council member and PR officer of the British Contact Lens Association.


“I feel a lot more confident in my role, and I have a lot to share with my team.”
“How it was presented made it easy to understand.”
“Much better understanding of contact lenses, fitting/removing, and solutions.”
“I found the approach fun and friendly, and it kept me interested throughout.”
“Course designed for easy learning — I liked the customer service part.”

This course is open to BCLA members and non-members and their staff.  BCLA members will pay a preferential rate to attend.   The Practice Owner/Manager may book on behalf of their staff and if the Owner/Manager is a BCLA Member the member rate will be charged for each attending delegate.  Member rates apply to Full BCLA members only. Online Affiliate and Registered Users must pay the Non Member rate. Your membership status will be checked at time of registration. 

Day Delegate Package (per person) to attend an Optical Assistant Course at either Birmingham OR London  Rate  
  BCLA Members (does not apply to Affiliate & Registered Users)  £99.00 + VAT
  Non Members (incl. Affiliate & Registered Users)   £199.00 + VAT 

Delegate packages include entry to the Optical Assistant Course and BCLA UK exhibition at your selected city and day, lunch, refreshment breaks, and a delegate pack. Due to limited availability, pre-registration for the Optical Assistant Course is mandatory. The programme at the Birmingham and London venues will be the same, so you only need to book for ONE event based on your location. Book this Course now by downloading the booking form below. Please complete and return this form to events@bcla.org.uk or post to: 

British Contact Lens Association 
199 Gloucester Terrace
W2 6LD


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