BCLA UK Conference and Exhibition
8 November 2020 | The Vox Conference Centre | Birmingham 

Below are answers to commonly asked questions. If you have any event queries, including issues with your conference registration, or can't find what you need online, contact events@bcla.org.uk

If you have queries relating to your membership subscription or accessing your BCLA online account, contact membership@bcla.org.uk 

Q: I want to attend the BCLA UK conference in person; which package should I choose?
To attend the full conference in person at the Vox Conference Centre, Birmingham, on Sunday 8 November 2020, you need to select the Day Delegate Package at time of registration. Click here for the full details and terms and conditions on the benefits for each registration package. 

Q: I am not able to attend the BCLA UK conference in person. Is there an opportunity to watch online?

Yes. For the first time, BCLA will be live streaming the event, allowing those who are not able to attend in person to view sessions online, live, via the BCLA website. You will need to select the Live Streaming Package at time of registration. 
Note that the live streaming will be available for the main lecture track sessions only. CET will not be redeemable for online viewers. Workshops and peer discussion sessions will also not be accessible via the live stream. Click here for the full details and terms and conditions on the benefits for each registration package. 

Q: How do I book a workshop?
Workshops are not included in your delegate package and must be booked separately at time of registration. Workshops are free of charge but have limited availability, so places will be allocated on a first come, first served basis. It is vital that these sessions are booked at time of registration to avoid disappointment - simply add the desired workshop session to your itinerary at time of conference registration. Note that only those attending the event in person at the Vox Conference Centre will be eligible to book a workshop session. The workshop stream(s) will not be live streamed. 

Q: Why are the workshop spaces limited?
All workshop sessions are capped at a maximum of 30 delegates. This is to fall in line with GOC regulations and delegate to facilitator ratio. 

Q: I have tried to book a workshop session, but they are full. What can I do?
There is no waiting list policy for the workshops. We cannot guarantee access to workshops without pre-booking. Workshops are very popular and have limited availability, so places will be allocated on a first come, first served basis. You will no longer be able to book a workshop online once the workshop has reached maximum capacity. If you have been unsuccessful in pre-booking a workshop, then we recommend that you check the BCLA UK registration page regularly as spaces sometimes become available where cancellations are received. We also sometimes receive last minute cancellations on the day of the event and as such we recommend delegates to queue outside of the workshop room prior to the start of the session in case spaces become available. Priority access will be given to those who have pre-booked, however if space allows, we will allow non pre-registered delegates to enter the session, on a first come, first served basis.

Q: I am working towards my BCLA Dry Eye Certificate and/or BCLA Myopia Management Certificate - are any of the workshops relevant to me?
Yes, the workshops will fulfil the GOC approved CET interactive requirement needed to complete either the BCLA Dry Eye Certificate course and/or the BCLA Myopia Management Certificate course. 

Q: Where can I view the booking terms and conditions?
The conference registration T&Cs can be downloaded here. Please ensure that you have read and understood the T&Cs before proceeding with your conference registration. 

Q: Am I eligible to receive the BCLA member rate towards my conference package?
To qualify as a BCLA Member, you must have a valid Full BCLA Membership subscription at both the time of booking and at the conference itself. If you hae any of the following membership subscriptions, you can attend the event for free, as it is inclusive of your membership: Full Membership, Retired Membership, Affiliate Membership, Newly Qualified Membership, Pre-reg membership or student membership. Make sure that you have logged in to your BCLA member account in order to qualify for any applicable member discounts. Discounts are automatically calculated at time of registration. 

Q: I have a Register User Account; why can't I view the member rate?
Registered Users do not qualify for the member discount; the full rate will be payable. If you are not a BCLA member you need to either join as a full BCLA member or create a free Registered User account, otherwise you will not be able to proceed with your conference registration. If you already have an online profile, please do not create multiple accounts. You should contact membership@bcla.org.uk if you require assistance accessing your account. 

Q: I am a Trainee CLO, how do I proceed with my conference registration?
Before completing your conference registration online and to attend the event for free, you must first become a member of the BCLA. You will be required to join under the Pre-Reg membership category. You can join online HERE. Any Trainee CLOs that currently have a Free Student BCLA Membership should upgrade to BCLA Pre-Reg Membership. Contact membership@bcla.org.uk for assistance on upgrading your membership account. 

Trainee CLO's who do not wish to join as a member of the BCLA will be required to pay the non-member rate to attend the conference. 

Q: How do I log into my BCLA profile?
You would have created your profile at the time you joined as a member or registered for the event. Please note, your username is you email address. You can reset your password by following the steps shown HERE. Please do not create duplicate profiles. 

Q: I would like to register more than one person to attend the Conference; what should I do?
There is no facility online to book multiple colleagues at the same time. Only one conference booking can be processed per account, therefore each delegate will need to register themselves individually. If you are registering on behalf of a colleague, you will need the account holders permission to access their account in order to process their registration online. This will need to be done for each person you are registering on behalf of. Step by step instructions on how to process individual registrations can be found on the online booking page. 

Q: I have a promotional voucher code, where do I redeem it?
If you have a discount voucher, you must enter it at point of checkout when processing your online registration. You must enter the voucher code before inputting your payment details by entering your code in the 'Promotional Offer' box on the checkout page and by clicking 'apply'. Please note that your final receipt will show the total cost paid after the discounts have been applied. The discount code reference will not appear on your final receipt. You will not be able to redeem vouchers under any circumstances once your conference registration as been completed.

Q: How do I get a copy of my conference booking receipt?
You will receive an auto confirmation email in your inbox shortly after completing your online registration (check your junk folder). We suggest that you keep a copy safe for future reference. If you would like to print a copy of your VAT receipt, simply go to your BCLA profile but clicking "Hi Your Name" at the top of the web page when logged in to your account. On your profile, click the "Print Invoices and Receipts" tab where you can download and print copies of your latest receipts. 

Q: I am trying to process my payment online, but I am receiving the "Error-15" message. How do I proceed?
If you receive ERROR-15 message then this is usually an issue with your bank. You will therefore need to contact your bank and give them instruction/permission to allow BCLA to process the funds for your registration fees. If the error persists, or you start receiving any other error messages, contact events@bcla.org.uk