Frequently Asked Questions

Below are answers to commonly asked questions. If you have any event queries, including issues with your conference registration, or can't find what you need online, contact

 If you have queries relating to your membership subscription or accessing your BCLA online account, contact 

Q: I want to attend all three conference days; which package should I choose?
A: To attend the conference from Thursday 30 May - Saturday 1 June 2019, you need to select the Full Delegate Package at time of registration.

Q: I only want to attend one or two days of the conference; which package should I choose?

A: You will need to select a Day Delegate Package for your chosen day (chose ONE day; Thursday only, Friday only or Saturday only). If you want to attend two days of the conference, you will need to select ONE of the three available two day package combinations which are: Thursday and Friday OR Friday and Saturday OR Thursday and Saturday). If you wish to attend more than two conference days, you should opt for the Full Delegate Package as described above. 

Q: Am I eligible to receive the BCLA member rate towards my conference package?
To qualify as a BCLA Member, you must have a valid Full BCLA Membership subscription at both the time of booking and at the Conference itself. Make sure that you have logged in to your BCLA member account in order to qualify for any applicable member discounts. Discounts are automatically calculated at time of registration. 

Q: I have a Register User/Affiliate Online Account; why can't I view the member rate?
A: Registered Users and Affiliate Members do not qualify for the member discount.; the full rate will be payable. If you are not a BCLA member you need to either join as a full BCLA member or create a free Registered User account, otherwise you will not be able to proceed with your conference registration. If you already have an online profile, please do not create multiple accounts. You should contact if you require assistance accessing your account. 

Q: I am a Trainee CLO, how do I proceed with my conference registration?
A: Trainee CLO's are eligible to receive the discounted Pre-reg Optometrist conference registration rate (£95.00 Full Delegate Package, £40.00 Day Delegate Package or £80.00 Two Day Delegate Package). Before completing your conference registration online and to receive the preferential rate, you must first become a member of the BCLA. You will be required to join under the Pre-Reg membership category. You can join online HERE. Any Trainee CLOs that currently have a Free Student BCLA Membership will first need to upgrade to BCLA Pre-Reg Membership. Contact for assistance on upgrading your membership account. 

Trainee CLO's who do not wish to join as a member of the BCLA will be required to pay the non-member rate to attend the conference. 

Q: How do I log into my BCLA profile?
A: You would have created your profile at the time you joined as a member or registered for the event. Please note, your username is you email address. You can reset your password by following the steps shown HERE. Please do not create duplicate profiles. 

Q: I would like to register more than one person to attend the Conference; what should I do?
There is no facility online to book multiple colleagues at the same time. Only one conference booking can be processed per account, therefore each delegate will need to register themselves individually. If you are registering on behalf of a colleague, you will need the account holders permission to access their account in order to process their registration online. This will need to be done for each person you are registering on behalf of. Step by step instructions on how to process individual registrations can be found on the online booking page. 

Q: How can I submit a Group Booking?
There is no facility online to book multiple colleagues at the same time. However, if you wish to register five (5) or more people to attend the conference, you will be eligible for a Group Booking Discount. Group booking discounts are available on Full Delegate Packages only (does not apply to Day Delegate rates, 2 Day Packages, workshops, or BCLA Award Dinner tickets). Group booking discounts are in addition to any member discounts that a delegate is entitled to receive. No other promotional offer can be used in conjunction with the group booking discount. To make a group booking of five (5) or more people, please contact to receive a copy of the group booking form and further instructions. If you are registering less than 5 people, you will need to process each delegate registration online individually as explained above.

Q: I am an overseas delegate; where can I obtain a Conference invitation letter?
If you require a conference invitation letter to attend the BCLA Clinical Conference & Exhibition, please download the 2019 Visa Application Form and complete then return electronically to You should allow up to 7 working days from date of submission to receive your invitation letter. 

Q: I have a promotional voucher code, where do I redeem it?
If you have a discount voucher, you must enter it at point of checkout when processing your online registration. You must enter the voucher code before inputting your payment details by entering your code in the 'Promotional Offer' box on the checkout page and by clicking 'apply'. Please note that your final receipt will show the total cost paid after the discounts have been applied. The discount code reference will not appear on your final receipt. You will not be able to redeem vouchers under any circumstances once your conference registration as been completed.

Q: How do I get a copy of my conference booking receipt?
You will receive an auto confirmation email in your inbox shortly after completing your online registration (check your junk folder). We suggest that you keep a copy safe for future reference. If you would like to print a copy of your VAT receipt, simply go to your BCLA profile but clicking "Hi Your Name" at the top of the web page when logged in to your account. On your profile, click the "Print Invoices and Receipts" tab where you can download and print copies of your latest receipts. 

Q: I am trying to process my payment online, but I am receiving the "Error-15" message. How do I proceed?
If you receive ERROR-15 message then this is usually an issue with your bank. You will therefore need to contact your bank and give them instruction/permission to allow BCLA to process the funds for your registration fees. If the error persists, or you start receiving any other error messages, contact