BCLA Clinical Conference & Exhibition
Manchester Central | 9 - 11 June 2023

If you have any event queries, including issues with your conference registration, or can't find what you need online, contact [email protected]

Any queries relating to your membership subscription or accessing your BCLA online account, contact [email protected] 

Q: I want to attend all three conference days, which package should I choose?
A: To attend the conference from Friday 9  - Sunday 11 June 2023, you need to select the Full Delegate Package at time of registration.

Q: I only want to attend one or two days of the conference, which package should I choose?
A: You will need to select a Day Delegate Package for your chosen day (choose ONE day; Friday only, Saturday only or Sunday only). If you want to attend two days of the conference, you will need to select ONE of the three available two day package combinations which are: Friday and Saturday OR Saturday and Sunday OR Friday and Sunday). If you wish to attend more than two conference days, you should opt for the Full Delegate Package as described above. 

Q: Am I eligible to receive the BCLA member rate towards my conference package?
A: To qualify as a BCLA Member, you must have a valid Full BCLA Membership subscription at both the time of booking and at the conference itself. Make sure that you have logged in to your BCLA member account (or renewed your membership if you are due to renew) in order to qualify for any applicable member discounts. Discounts are automatically calculated at time of registration. 

Q: I have a Registered User account, why can't I view the member rate?
A: Registered Users do not qualify for the member discount; the full rate will be payable. You need to join as a BCLA member to get the member rates. If you do not wish to join as a BCLA member, you will need to create a free Registered User account, otherwise you will not be able to proceed with your conference registration. If you already have an account, please do not create multiple accounts. You should contact [email protected] if you require assistance accessing your account. 

Q: I am a Trainee CLO, how do I proceed with my conference registration?
A: Trainee CLO's are eligible to receive the discounted New Professionals registration rate. Before completing your conference registration online and to receive the preferential rate, you must first become a member of the BCLA. You will be required to join under the Pre-Reg membership category. You can join online HERE. Any Trainee CLOs who currently have a Free Student BCLA Membership will first need to upgrade to BCLA Pre-Reg Membership. Contact [email protected] for assistance on upgrading your membership account. Trainee CLO's who do not wish to join as a member of the BCLA will be required to pay the non-member rate to attend the conference. 

Q: How do I log in to my BCLA profile?
A: You would have created your profile at the time you joined as a member or created a free user account. Please note, your username is your email address. You can reset your password by following the steps shown HERE. Please do not create duplicate profiles. 

Q: I would like to register more than one person to attend the conference, what should I do?
A: Online registration can only accomodate booking one person at a time, therefore each delegate will need to register themselves individually. If you are registering on behalf of a colleague, you will need the account holder's permission to access their account to process their registration. This will need to be done for each person you are registering on behalf of. Step by step instructions on how to process individual registrations can be found on the conference registration page.

Q: Do you have group booking rates?
A: Yes. Group bookings are classed as 5 or more registrations and must be completed by one main registration contact. Full Delegate Packages can be purchased as part of a group booking for a fixed fee of £720 + VAT per person, irrespective of membership type. A group booking discount will be applied to the total cost of the group booking as follows:

• Small Group (5-9 delegates) - 25% discount 
• Large Group (10+ delegates) - 30% discount
  

No other promotional offers, including early bird and member discounts, can be used in conjunction with the group booking offer. All individuals in the group must be booked with a Full Delegate Package; any individual wanting to book something other than a Full Delegate Package should complete their registration separately. This includes optional extras such as workshops and ticketed social events. 

If you are registering less than 5 people, you will need to process each delegate registration online individually as explained above.

 Q: I am an overseas delegate, where can I obtain a conference invitation letter?
A: If you require a Conference invitation letter to attend the BCLA Clinical Conference & Exhibition, please download the Visa Application Form, complete and return to [email protected]. You should allow up to 10 working days from date of submission to receive your invitation letter. 

Q: I have a promotional voucher code, where do I redeem it?
A: If you have a discount voucher, you must enter it at point of checkout when processing your online registration. You must enter the voucher code before inputting your payment details by entering your code in the 'Promotional Offer' box on the checkout page and by clicking 'apply'. Please note that your final receipt will show the total cost paid after the discounts have been applied. The discount code reference will not appear on your final receipt. You will not be able to redeem vouchers under any circumstances once your conference registration as been completed.

Q: How do I get a copy of my conference booking receipt?
A: You will receive an auto confirmation email in your inbox shortly after completing your online registration (check your junk folder). We suggest that you keep a copy safe for future reference. If you would like to print a copy of your VAT receipt, simply go to your BCLA profile by clicking "Hi Your Name" at the top of the web page when logged in to your account. On your profile, click the "Print Invoices and Receipts" tab where you can download and print copies of your latest receipts. 

Q: I am trying to process my payment online, but I am receiving the "Error-15" message. How do I proceed?
If you receive ERROR-15 message then this is usually an issue with your bank. You will therefore need to contact your bank and give them instruction/permission to allow BCLA to process the funds for your registration fees. If the error persists, or you start receiving any other error messages, contact [email protected]