Below are answers to commonly asked questions. If you have any event queries, including issues with your conference registration, or can't find what you need online, contact [email protected]

If you have queries relating to your membership subscription or accessing your BCLA online account, contact [email protected] 

Q: When is the last day to register for BCLA Focus?
The last day to register for the BCLA Focus event is 09:00 (BST) 7 June 2022. Pre-booking is mandatory. No registrations will be accepted after this date/time. 

Q: What is the latest event update following the COVID-19 pandemic?
BCLA is committed to ensuring a safe environment at our events and will continue to review and act on the latest NHS and government coronavirus advice and guidance as it develops. At present, BCLA plans to continue with the organisation of the BCLA Focus Conference. We will review the situation at each milestone on our organisational plan and issue updates accordingly. Currently we are looking to run BCLA Focus online and in person at The Vox, Birmingham on 11 – 12 June 2022.  Please be aware that for your safety, additional policies and procedures may be in place for onsite attendees. Read more information on current safety measures.

Q: Will I receive any CPD points for attending this event?
CPD points in a range of domains will be available for both our in-person and online audiences. Please refer to the BCLA Focus programme for details. To avoid delays in receiving your CPD points, please ensure that you update your BCLA profile as instructed here.

Q: How do I book for the Workshop and/or Certificate track?
Sessions taking place in the workshop and/or certificate track must be pre-booked at time of registration. The sessions are free to attend but have limited availability, so places will be allocated on a first come, first served basis. It is vital that these sessions are booked at time of registration to avoid disappointment - simply add the desired program item to your itinerary at time of conference registration.

Q: Why are the workshop spaces limited?
There is a limit to the number of delegates that we can accommodate in each workshop. This is to fall in line with GOC regulations and the delegate to facilitator ratio. 

Q: I have tried to book a workshop session, but they are full. What can I do?
If a workshop reaches full capacity, BCLA will remove the right for any further workshop bookings to be made online. There will be no waiting list policy for the workshop sessions.  If you have been unsuccessful in pre-booking a workshop, then we recommend that you check the BCLA Focus registration page regularly, as spaces sometimes become available where cancellations are received.

Q: I am working towards my BCLA Dry Eye Certificate and/or BCLA Myopia Management Certificate - are any of the workshops relevant to me?
Yes, there will be workshops that will fulfil the GOC approved CPD interactive requirement needed to complete either the BCLA Dry Eye Certificate course and/or the BCLA Myopia Management Certificate course. Please view the BCLA Focus programme for more information. 

Q: Where can I view the booking terms and conditions?
The conference registration T&Cs can be downloaded here. Please ensure that you have read and understood the T&Cs, including the coronavirus safety guidelines and measures before proceeding with your conference registration. 

Q: Am I eligible to receive the BCLA member rate towards my conference package?
 To qualify as a BCLA Member, you must have a valid BCLA Membership subscription at both the time of booking and at the conference itself. If you have any of the following membership subscriptions, you can attend the event for the discounted rate: Full Membership, Retired Membership, Affiliate Membership, Newly Qualified Membership, Pre-reg Membership, Overseas Student Membership, Student Membership or Honorary Life Membership. Make sure that you have logged in to your BCLA member account in order to qualify for any applicable member discounts. Discounts are automatically calculated at time of registration. 

Q: I have a free user account; why can't I view the member rate?
Free user accounts do not qualify for the member discount; the full rate will be payable. If you are not a BCLA member you need to either join as a full BCLA member (to get discounted rates) or create a free user account, otherwise you will not be able to proceed with your conference registration. If you already have an online profile, please do not create multiple accounts. You should contact [email protected] if you require assistance accessing your account. 

Q: I am a Trainee CLO, how do I proceed with my conference registration?
Before completing your conference registration online and to attend the event for free, you must first become a member of the BCLA. You will be required to join under the Pre-Reg membership category. You can join online HERE. Any Trainee CLOs that currently have a Free Student BCLA Membership should upgrade to BCLA Pre-Reg Membership. Contact [email protected] for assistance on upgrading your membership account. 

Trainee CLO's who do not wish to join as a member of the BCLA will be required to pay the non-member rate to attend the conference. 

Q: How do I log into my BCLA profile?
You would have created your profile at the time you joined as a member or registered for the event. Please note, your username is you email address. You can reset your password by following the steps shown HERE. Please do not create duplicate profiles. 

Q: I would like to register more than one person to attend the Conference; what should I do?
There is no facility online to book multiple colleagues at the same time. Only one conference booking can be processed per account, therefore each delegate will need to register themselves individually. If you are registering on behalf of a colleague, you will need the account holders permission to access their account in order to process their registration online. This will need to be done for each person you are registering on behalf of. Step by step instructions on how to process individual registrations can be found on the online booking page. 

Q: I have a promotional voucher code, where do I redeem it?
If you have a discount voucher, you must enter it at point of checkout when processing your online registration. You must enter the voucher code before inputting your payment details by entering your code in the 'Promotional Offer' box on the checkout page and by clicking 'apply'. Please note that your final receipt will show the total cost paid after the discounts have been applied. The discount code reference will not appear on your final receipt. You will not be able to redeem vouchers under any circumstances once your conference registration as been completed.

Q: How do I get a copy of my conference booking receipt?
You will receive an auto confirmation email in your inbox shortly after completing your online registration (check your junk folder). We suggest that you keep a copy safe for future reference. If you would like to print a copy of your VAT receipt, simply go to your BCLA profile but clicking "Hi Your Name" at the top of the web page when logged in to your account. On your profile, click the "Print Invoices and Receipts" tab where you can download and print copies of your latest receipts. 

Q: I am trying to process my payment online, but I am receiving the "Error-15" message. How do I proceed?
If you receive ERROR-15 message then this is usually an issue with your bank. You will therefore need to contact your bank and give them instruction/permission to allow BCLA to process the funds for your registration fees. If the error persists, or you start receiving any other error messages, contact [email protected]